Refund & Return Policy
Your satisfaction is our priority. We've made our return process simple, transparent, and hassle-free.
Return Eligibility
We want you to love your purchase. If you are not entirely satisfied, we accept returns under the following conditions:
- Timeframe: Items can be returned within 14 to 30 days of delivery.
- Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase (Order Number) is required for all returns.
Non-Returnable Items
To ensure hygiene and safety standards, certain items cannot be returned:
Return Process
Contact Support
Email our support team to initiate the return process.
Provide Details
Include your order number and reason for the return.
Get Approval
Wait for a confirmation email with return instructions.
Ship It Back
Pack the item securely and ship it to the provided address.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Inspection: Refunds are processed only after the item passes our quality inspection.
- Method: Refunds will be credited to the original method of payment.
- Timeframe: Please allow 5–10 business days for the amount to reflect in your account.
Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Check your bank account again.
- Contact your credit card company or bank provider; processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact our support team immediately.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email us with photos of the defect, and we will guide you through the exchange process.
Shipping Returns
- Return Shipping: The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of items sent without tracking.
Damaged or Defective Items
We take quality seriously. If you receive a damaged or defective item:
Cancellations
You may cancel your order within 12–24 hours of placing it. After this window, the order enters processing and cannot be canceled. Please contact us immediately if you need to make changes.
Need Help?
If you have any questions about our Refund & Return Policy, please contact our support team. We are here to assist you.
Thank you for shopping with Aurelix. We appreciate your trust in us.