Shipping Policy
We are committed to providing fast, reliable delivery services to ensure your products arrive safely and on time.
Order Processing Time
Before your order ships, it undergoes a quality check and careful packaging. Here is what to expect:
- Processing Window: Orders are processed within 1–3 business days from the time of purchase.
- Weekends & Holidays: Orders are not processed or shipped on weekends or public holidays.
- Confirmation: You will receive a confirmation email once your order has been shipped.
Shipping Time
Standard Shipping (USA)
5–10 Business Days
Delivery times may extend to 7–15 days during high-volume periods or for specific locations.
* Delivery times begin after the order has been processed and shipped. Delays may occasionally occur due to carrier logistics.
Shipping Costs
We believe in transparency. Shipping costs are calculated at checkout based on your location and the weight of your order.
- No Hidden Fees: What you see at checkout is what you pay.
- Free Shipping: We occasionally offer free shipping promotions. Check our homepage or banner for current offers.
Order Tracking
Once your order ships, you will receive an email containing your tracking number. Tracking information typically updates within 2–5 business days after shipment. You can use this number to monitor your package's journey to your doorstep.
International Shipping
Currently, our primary shipping operations are focused within the United States.
For international orders, availability and delivery times vary significantly by destination. If international shipping is available for your location, it will be calculated at checkout. Please note that international customers are responsible for any customs duties or import taxes.
Potential Delays
While we strive for punctuality, some factors are beyond our control. Delays may occur due to:
We appreciate your patience during these times and will do our best to keep you informed.
Wrong Address Disclaimer
Please double-check your shipping address before placing an order.
We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, we can reship it to the correct address, but additional shipping fees will apply.
Lost or Stolen Packages
If the tracking information states that your package was delivered to your address and you have not received it, please report it to your local carrier. Aurelix is not responsible for lost or stolen packages once delivery confirmation has been issued by the carrier.
We recommend contacting the shipping carrier directly to file a claim.
Damaged Packages
We take great care in packaging your items. However, if your package arrives damaged:
- Contact us within 48 hours of delivery.
- Provide clear photos of the damaged box and product.
- Include your order number in the email.
We will work with you to resolve the issue quickly, either through a replacement or a refund.
Contact Us
If you have any questions regarding our shipping policy or your specific order, please reach out to our support team.
Thank you for choosing Aurelix. We appreciate your business.